Consumer vs. Stylist Focus Group

Lisa and Leo sit with a room of salon customers to get their unfiltered opinions on your salon processes, listen to customer service expectations from their perspectives, and explore why more consumers than ever are coloring their hair themselves. In the afternoon session, we split the room down the middle and allow some salon owners to hear this consumer feedback for themselves. Sometimes you just have to hear the hard truths from real customers. You can't fix it if you don't know what's broken!